Services We Provide:
Leadership and Management Consulting, Employee Training, Strategic Plan Development, Executive Coaching, Business Consulting, Customer Service Training, Marketing Training, Keynote and Conference Speeches.
Program Topics and Titles
Becoming a Waymaker ©(Keynote, Luncheon and After-Dinner formats) Based on my book, The Waymaker Principles©.
Developing Your Distinctive Global Impact (DGI)™(Keynote, Luncheon and After-Dinner or Seminar formats)
The Power Within (Keynote, Luncheon or After-Dinner formats)
Delivering ExtraOrdinary Customer Service (Keynote, Luncheon and Workshop formats)
Connecting With The New Customer Generation (Keynote, Conference and Seminar formats)
Leadership That Works (Keynote and Conference formats)
Delivering ExtraOrdinary Customer Service
Developing the Waymaker Culture with your Team©
Creating Teams That Win
Marketing Madness...Get Your Products to Your Customers Effectively©
Steering Organizations to New Horizons©
Managing Time and Projects...The Waymaker's Approach©
Executive Conferences and Retreats
Strategic Planning and Visioning Retreat
Customized Off-site Retreats
Facilitated group meetings for conferences, conventions or corporate events
Customized speeches, workshops and seminars tailored to a particular theme or emphasis
Emcee services incorporating humor and substance in line with your conference or convention theme
We provide a full range of business and management consulting for corporations, small businesses, not-for-profit organizations and governmental entities. Services range from 1 to 2 day engagements to on-going contracts for continuing consulting services.
Particular areas of concentration include: strategic planning, marketing and market development, customer service, employee training and general business management.
We also provide specialized and unique training for target customers.
For example, Coates and Associates, Inc. (CAI) is currently the exclusive provider of Pre-licensing training and continuing training for the Carolinas Independent Auto Dealers Association (CICADA). Our association with CICADA spans more than 7 years with nearly 20,000 independent dealers having been successful in maintaining their licenses and hundreds of new dealers acquiring their licenses.
The general curriculum is provided by both CICADA and the North and South Carolina Departments of Motor Vehicles, while the delivery and customization is largely the design of CAI. In this venue, CAI enjoys a terrific satisfaction rating from participants.
Similar customizations have been done in other industries such as health care and government.