The Coates Perspective for March 4, 2013
“Steering Organizations To New Horizons.”
The Best Communicators Know How to Connect With Others
One of the greatest challenges a leader will face is to be an effective communicator. Lee Iacocca once stated, “You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.” Communication goes way beyond just the words that are spoken. Good communicators know that their words, the tone of their words and even their body language speaks loudly and clearly. The key is to learn what words to use, in what tone to use them, and how his or her body language can be leveraged to connect with the listener.
And here is the tough part for the person who wants to become a skilled communicator: each person may hear you differently than the other person. So, as the leader, you’ve got to know whom you are talking to and how they are wired to listen to you. This requires some effort on your part, but the payoff is huge!
So here is the take-a-way for the leader who desires to learn how to communicate and connect with others. How is it done? What does a leader have to do in order to connect? Here are a few suggestions:
1. You’ve got to select your words carefully. Once they get out of your mouth they are difficult to retrieve.
2. You’ve got to be aware of the tone behind your words. How you say something is just as important as saying it.
3. You’ve got to be smart about how you come across. Are your arms crossed? Are you rolling your eyes? People are not blind. They will see what you mean.
You’ve read my perspective. Now, I’d love to hear yours. What are you thinking? What do you do in order to connect with those you lead?
If you need help working through the process consider using the resources at Coates and Associates, Inc. We would consider it an honor to visit with you about developing a process forward.