The Coates Perspective for May 10, 2013
“Steering Organizations To New Horizons.”
The Kind of Legendary Customer Service
Every Customer Deserves
Sometimes the greater lessons come from negative experiences. For instance, I have my leader eyes on when I shop at a big box store. “Are the counters clean and well stocked or have they gone undusted for months and the empty pegs are there every time I check? Are the sale clerks approachable and well coached or do they view me as an inconvenience to their lists of things to do before they can punch the clock and go home?”
As a leader I’ve learned from the things I do not like and have made a commitment to lead in a way where there will never be any question about my commitment to excellent customer service. It is a choice that every leader needs to make. I will not become like many others and settle for marginal customer service. Instead, I seek to out-compete my competition by giving legendary customer service. It was Walt Disney who stated:
“Do what you do so well that they will want to see it again and bring their friends.”
When you and I commit to legendary customer service, and do it well, good news travels fast. I want to make that choice everyday, and I’m pretty sure you do too. If you need help working through the process consider using the resources at Coates and Associates, Inc. We would consider it an honor to visit with you about developing a process forward.