Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Here it comes!

Later today Tracy Myers will share 7 important ways for you to use technology to improve your service. Plug in here in a couple of hours. Thanks Tracy for sharing with us!!!

Nationally Known Authority on Personal Branding To Contribute to Our Blog

Tracy Myers is set to join us later this week as a guest blogger at The Coates Perspective. A formal announcement is set for tomorrow. Stay tuned for more information about this fantastic announcement. To learn more about Tracy in the interim go to www.tracymyers.com.

Using Smart Technology to Improve Your Customer Service, Part IV

Client Highlight: FirstChoice Healthcare, PC

     When I go for an appointment with my doctor or to the urgent care clinic, I hate to wait. I must not be alone in this, because I have learned from one of my long-time clients that making patients wait creates stress and problems during the patient visit. In many cases, if patients have a choice, they will leave or not reschedule a future visit. What’s more is each time a patient leaves a practice, the physician and the practice essentially loose future revenue.

Using Smart Technology to Improve Your Customer Service, Part III

     Hot off the press!Yet another great way that smart technology can be used to improve how we serve our customers.  One local pastor announced yesterday that starting this Sunday, parishioners will be able to access via their smartphone or smart device, his sermon outline, notes and other reference material during the service. 

Take a look below: 
”David WikeEbenezer BC FlorenceDuring worship THIS SUNDAY, bring your smartphone or smart device (iPad, etc) and hit THIS LINK during the sermon time for interactive sermon notes!

Using Smart Technology to Improve Your Customer Service, Part II

     A couple of months ago I was traveling to Florida to watch my son, Luke, and his college golf team compete in a tournament. While traveling down I-95, I noticed that it was just before 11:00 a.m. and I felt the need to worship with my friends at church back home. I decided to give “live streaming” a try on my IPhone. I was able to access the website at the church and pull up the morning service in progress. That’s right, for the next hour, I not only listened to the music and an inspiring sermon by Pastor Brad Lewis, but when possible, I could even glance at the screen.

A Quest For The EXTRAordinary…The Server

     Recently, a potential business client invited me to dinner at one of my favorite restaurants- The Angus Barn.  A dinner meeting after an already full day of platform speaking demands a great place for conversation, atmosphere, great food, and most importantly, terrific service. My expectations for all the above were high as I choose this venue whenever I am in the Raleigh area and circumstances allow.  

     Upon arrival at exactly 7:15, I met my party and almost immediately our table was ready.

Memorial Day Weekend Message

This holiday weekend, we at Coates and Associates, Inc. honor all who have served and given the ultimate sacrifice to our country. Our offices will be closed on Monday in observance of Memorial Day. We will re-open Tuesday morning. 

In memory of the brave men and women who have died while serving in battle as members of the military and to their families, we say "Thank You" and we will never forget your sacrifice. God Bless!

When the Going Gets Tough


The Coates Perspective for May 23, 2013
“Steering Organizations To New Horizons.”
 
Leading in Tough Times

In my many years of leadership consulting I’ve encountered good times and tough times. Often, circumstances like a struggling economy or having to deal with a less than committed customer have been out of my control.

Whether serving in the Army or working as a businessman this saying always rang true:“When the going gets tough the tough get going.”So, what are you to do when you face tough times?

The Eyes of a Focused Leader

The Coates Perspective for May 22, 2013
“Steering Organizations To New Horizons.”
 
The Eyes of a Focused Leader

I am savvy enough to know that the marketplace is unpredictable at times, filled with ups and downs. Sometimes, in order to go further, one needs to go backward in order to gain a clearer perspective. Like a new pair of eyeglasses, the corrective lenses of focused leadership help me see things at a distance, better.
 
There have been some leaders who have ridden the crest of “the latest, greatest idea” business wave only to wipe out when a bigger wave swallowed them.

Using Smart Technology To Improve Your Customer Service, Part 1

With the advent of smartphones, what was considered "normal" business transactions changed dramatically. Now it seems that in almost every hand you see a smartphone. What are people doing with these devices seemingly all day long. Simply put, they are staying connected. Connected to who you ask? For us at least, our customers.
For some businesses this can be seen as a distraction from taking care of one's job duties. Others have determined that this technology advances customer service when used in the proper way.

Shop Here and Pay Using Your Credit Card

Shopping for books and other services just got easier on our website. You can now purchase most of the products you desire from us and use your credit card to pay for your items. 

Just click the "Buy Now" button located throughout the page and you will be directly linked to PayPal. This link will expedite your transaction.

We are hopeful you will find this additional service both convenient and helpful. We are committed to making your transactions with us pleasurable and easy. 

A Leader's Greatest Contribution

The Coates Perspective for May 20, 2013
“Steering Organizations To New Horizons.”
 
The Power of an Effective Role Model

I have noticed that people do not always do what you say but they see what you do. For example, this principle is painfully clear at home. It was coach John Wooden who remarked,
 
“Being a role model is the most powerful form of educating...too often fathers neglect it because they get so caught up in making a living they forget to make a life.” John Wooden
 
But this principle is just as true in the workplace.

Three Effective Ways To Manage Your Anger

The Coates Perspective for May 16, 2013
“Steering Organizations To New Horizons.”
 
Three Steps In Making A Good Decision When You Get Angry

Every now and then one’s temper can flare up during the workday. There are many things that can ignite one’s fuse. Truly, this area of any leaders life can and will be tested everyday. Be that what it may, there are three techniques I try to use when I become angry. Perhaps they will be useful to you too.

When I get angry . . .

1.     I try to be quick to listen to the other person before I say a word

Legendary Customer Service


The Coates Perspective for May 10, 2013
“Steering Organizations To New Horizons.”
 
The Kind of Legendary Customer Service
Every Customer Deserves

Sometimes the greater lessons come from negative experiences. For instance, I have my leader eyes on when I shop at a big box store. “Are the counters clean and well stocked or have they gone undusted for months and the empty pegs are there every time I check? Are the sale clerks approachable and well coached or do they view me as an inconvenience to their lists of things to do before they can punch the clock and go home?

Staying on Message

The Coates Perspective for May 8, 2013
“Steering Organizations To New Horizons.”
 
Staying on Message

There is a term called “white noise” which describes the way competitive noisy frequencies compete for our focused attention. It is possible to hear so many good thoughts, at the same time, which can dilute our hearing. The danger to an organization is that the urgent noises can replace the important ones.

The key challenge for the leader is to stay on message, in spite of the noise all around. How is it best done?
Season Sale -25% OFF!
Youre just in time for our holiday/end of the year special!
 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
Lets Get Creative
Thanks for stopping by our site!
Coates & Associates, Inc is dedicated to helping you find the right mix of creative to promote your business. Browse our site for a complete list of services and to view a portfolio of our recent work. We know that your businesses challenges are unique, but were ready to develop a solution thats just right for you.