Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Connecting

Durham Recue Mission-Not Your Ordinary Used Car Dealership


(Below is an article that was published recently in Auto Dealer News. It was an honor and pleasure for me to highlight the work of this worthy organization. In the nature of ExtraOrdinary, this group is anything but ordinary. Enjoy!!!)

Not Your Ordinary Used Car Dealership
 
By Marty Coates
 
Each year, I provide training to thousands of independent automobile dealers. Each dealer has a story and recently I met a few guys in one of the classes that were associated with an “ExtraOrdinary” dealership.

7 Ways to Use Smart Technology to Make Your Customers Happier

With more people using smartphones and tablets to connect to the internet, they increasingly expect to be able to make purchases and get information wherever they are and whatever the time.

Businesses of all sizes that fail to meet these expectations will find themselves losing customers. 

Yet those businesses that harness the potential of technology can use it to create an advantage. 

In fact, a major benefit for smaller businesses is that they can offer the best of both worlds by combining the attractions of the latest technology with the old-fashioned personal touch.

Using Smart Technology to Improve Your Customer Service, Part IV

Client Highlight: FirstChoice Healthcare, PC

     When I go for an appointment with my doctor or to the urgent care clinic, I hate to wait. I must not be alone in this, because I have learned from one of my long-time clients that making patients wait creates stress and problems during the patient visit. In many cases, if patients have a choice, they will leave or not reschedule a future visit. What’s more is each time a patient leaves a practice, the physician and the practice essentially loose future revenue.

Using Smart Technology to Improve Your Customer Service, Part II

     A couple of months ago I was traveling to Florida to watch my son, Luke, and his college golf team compete in a tournament. While traveling down I-95, I noticed that it was just before 11:00 a.m. and I felt the need to worship with my friends at church back home. I decided to give “live streaming” a try on my IPhone. I was able to access the website at the church and pull up the morning service in progress. That’s right, for the next hour, I not only listened to the music and an inspiring sermon by Pastor Brad Lewis, but when possible, I could even glance at the screen.

Using Smart Technology To Improve Your Customer Service, Part 1

With the advent of smartphones, what was considered "normal" business transactions changed dramatically. Now it seems that in almost every hand you see a smartphone. What are people doing with these devices seemingly all day long. Simply put, they are staying connected. Connected to who you ask? For us at least, our customers.
For some businesses this can be seen as a distraction from taking care of one's job duties. Others have determined that this technology advances customer service when used in the proper way.

Shop Here and Pay Using Your Credit Card

Shopping for books and other services just got easier on our website. You can now purchase most of the products you desire from us and use your credit card to pay for your items. 

Just click the "Buy Now" button located throughout the page and you will be directly linked to PayPal. This link will expedite your transaction.

We are hopeful you will find this additional service both convenient and helpful. We are committed to making your transactions with us pleasurable and easy. 

"Think and Grow Rich Today"...is almost here.

We are just a few weeks away from the release of my new book entitled"Think and Grow Rich Today".I join a number of experts from around the world to provide perspectives on many of the issues, challenges, opportunities and rewards involved in seeking the goals and dreams of your life. The content considers the principles initially offered by Dr. Napoleon Hill in his original work by a similar title. 

I am excited to provide you with a draft copy of the book cover. As each day passes the excitement regarding the release of

Trainer and Speaker, Marty Coates, Signs Publishing Deal With CelebrityPress For New Book, “Think and Grow Rich Today”

FOR IMMEDIATE RELEASE 

Trainer and Speaker, Marty Coates, Signs Publishing Deal With CelebrityPress For New Book, “Think and Grow Rich Today”  

Marty Coates will team with CelebrityPress, a leading book publishing company, and several leading experts from around the world to release the book, “Think and Grow Rich Today”  

Orlando, Fla. – March 27th, 2013– Marty Coates has joined a select group of the world’s leading experts to co-write the forthcoming book titled, “Think and Grow Rich Today: The World's Leading Experts Reveal How They are Using the Classic Principles of Napoleon Hill to Think and Grow Rich Today!

Good Communication Takes More Than Words

The Coates Perspective for March 4, 2013
“Steering Organizations To New Horizons.”
 
The Best Communicators Know How to Connect With Others
 
One of the greatest challenges a leader will face is to be an effective communicator. Lee Iacocca once stated,“You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.”Communication goes way beyond just the words that are spoken. Good communicators know that their words, the tone of their words and even their body language speaks loudly and clearly.

3 Connecting Strategies Every Leader Needs To Practice

The Coates Perspective for February 12, 2013
“Steering Organizations To New Horizons.”
 
Are You Connecting?

There are two kinds of leaders: those who really care about the needs of others and those who really care about their own needs. For those who really care about others, you will quickly discover that their leadership style affirms others, gives value to others, and empowers others with the knowledge that the leader really cares about them and they matter. There is an important leadership principle in play here.
Season Sale -25% OFF!
Youre just in time for our holiday/end of the year special!
 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
Lets Get Creative
Thanks for stopping by our site!
Coates & Associates, Inc is dedicated to helping you find the right mix of creative to promote your business. Browse our site for a complete list of services and to view a portfolio of our recent work. We know that your businesses challenges are unique, but were ready to develop a solution thats just right for you.