Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Example

Durham Recue Mission-Not Your Ordinary Used Car Dealership


(Below is an article that was published recently in Auto Dealer News. It was an honor and pleasure for me to highlight the work of this worthy organization. In the nature of ExtraOrdinary, this group is anything but ordinary. Enjoy!!!)

Not Your Ordinary Used Car Dealership
 
By Marty Coates
 
Each year, I provide training to thousands of independent automobile dealers. Each dealer has a story and recently I met a few guys in one of the classes that were associated with an “ExtraOrdinary” dealership.

Determination and Perseverance...Waymaker Essentials!

A few weeks ago I met Rudy Ruttiger, the real "Rudy"! He was enlightening, engaging, and truly an older version of the character played by Sean Astin in the movie by the same name. His inspiring story of a dreamer whose focus to play football at his beloved Notre Dame University draws a terrific picture of the life of a Waymaker. While his life after Notre Dame did not result in a pro football career, he continued to contribute. He became a parent, a salesman, and a committed citizen investing his life in others.

Official Pre-release Book Signing Event- Wednesday, August 7, 2013

You are invited to attend my official pre-release book signing event tomorrow afternoon at the Hilton Garden Inn located at  2671    Hospitality Blvd in Florence, SC. 

The event will begin at 5:00 pm and conclude at 6:15 pm. 

A limited number of copies of my new (co-authored) work,"Think and Grow Rich Today"will be available for purchase. All copies sold will be autographed.

We look forward to seeing you there. 

Reserve your copy by completing our Contact Us page and indicate in the Comments Section the number of copies you wish to place on hold.

A Quest For The EXTRAordinary…The Server

     Recently, a potential business client invited me to dinner at one of my favorite restaurants- The Angus Barn.  A dinner meeting after an already full day of platform speaking demands a great place for conversation, atmosphere, great food, and most importantly, terrific service. My expectations for all the above were high as I choose this venue whenever I am in the Raleigh area and circumstances allow.  

     Upon arrival at exactly 7:15, I met my party and almost immediately our table was ready.

Three Effective Ways To Manage Your Anger

The Coates Perspective for May 16, 2013
“Steering Organizations To New Horizons.”
 
Three Steps In Making A Good Decision When You Get Angry

Every now and then one’s temper can flare up during the workday. There are many things that can ignite one’s fuse. Truly, this area of any leaders life can and will be tested everyday. Be that what it may, there are three techniques I try to use when I become angry. Perhaps they will be useful to you too.

When I get angry . . .

1.     I try to be quick to listen to the other person before I say a word

Legendary Customer Service


The Coates Perspective for May 10, 2013
“Steering Organizations To New Horizons.”
 
The Kind of Legendary Customer Service
Every Customer Deserves

Sometimes the greater lessons come from negative experiences. For instance, I have my leader eyes on when I shop at a big box store. “Are the counters clean and well stocked or have they gone undusted for months and the empty pegs are there every time I check? Are the sale clerks approachable and well coached or do they view me as an inconvenience to their lists of things to do before they can punch the clock and go home?

When Leader-I-Tis Becomes Fatal--Failures 1-3

Quality Leadership Tips For You: The Quality Leader’s Life
 
When Leader-I-Tis Becomes Fatal:
The Twelve Leadership Failures That Sink An Organization
 
In the previous two posts we have defined the meaning and early symptoms of Leader-I-Tis. As mentioned, untreated, it will eventually sink the organization. Every organization’s life cycle has a peak. If the necessary adjustments in vision and methodology are not made in time, the weight and gravity of a negative momentum picks up steam and is rarely fixable.

Does Your Talk Match Your Walk?

The Coates Perspective for February 14, 2013
“Steering Organizations To New Horizons.”
 
Setting The Kind Of Example You Want Others To Follow

There are few greater burdens in leadership than the one of having every word spoken, every task accomplished placed under the watchful microscope of others. This phenomenon of leadership can be a good thing . . . or it can turn out badly too. The outcome depends upon the leader.

It was Norman Vincent Peale who said,“Nothing is more confusing than people who give good advice but set a bad example.
Season Sale -25% OFF!
Youre just in time for our holiday/end of the year special!
 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
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