Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Excellence

Durham Recue Mission-Not Your Ordinary Used Car Dealership


(Below is an article that was published recently in Auto Dealer News. It was an honor and pleasure for me to highlight the work of this worthy organization. In the nature of ExtraOrdinary, this group is anything but ordinary. Enjoy!!!)

Not Your Ordinary Used Car Dealership
 
By Marty Coates
 
Each year, I provide training to thousands of independent automobile dealers. Each dealer has a story and recently I met a few guys in one of the classes that were associated with an “ExtraOrdinary” dealership.

Season of Change

For most of us, the month of November usually provides for a change of seasons. As the leaves become dry and fall from our trees, the fragrance of something different is in the air. 

In this month, many around the United States, change their clock settings, as the switch to Daylight Savings Time takes place. And noticebly the grass is fading from green to brown. So many of the brilliant colors of summer are blowing away in the cool, brisk temperatures of fall.

Nature has a way of reminding us for a need to change.

Determination and Perseverance...Waymaker Essentials!

A few weeks ago I met Rudy Ruttiger, the real "Rudy"! He was enlightening, engaging, and truly an older version of the character played by Sean Astin in the movie by the same name. His inspiring story of a dreamer whose focus to play football at his beloved Notre Dame University draws a terrific picture of the life of a Waymaker. While his life after Notre Dame did not result in a pro football career, he continued to contribute. He became a parent, a salesman, and a committed citizen investing his life in others.

Defining Moments


"When a defining moment comes, you define the moment or the moment defines you." This quote is from the movie "Tin Cup," with Kevin Costner playing the main character, Roy McAvoy.

While watching the movie "Tin Cup" this weekend, for what must be the 1000th time, I heard the above referenced quote differently than all the other times. Where was I before? The movie was filled with micro moments when the main character, Roy McAvoy is confronted with what are portrayed as "defining moments.

"Think and Grow Rich Today" Hits #1 on Amazon.com Tonight

It's official!!! My latest book project launched today and has become aBest-Selleron day one! We are elated about this and we are thankful to all who invested in a copy of this work. But here's some more good news. You can still get copy or additional copies if you need them on Amazon.com or here on our website! The process iseasy! Go to theOrder Productstab and order the number of books you want and pay using your credit or debit card. If you order your book on our website you will receive a

Official Pre-release Book Signing Event- Wednesday, August 7, 2013

You are invited to attend my official pre-release book signing event tomorrow afternoon at the Hilton Garden Inn located at  2671    Hospitality Blvd in Florence, SC. 

The event will begin at 5:00 pm and conclude at 6:15 pm. 

A limited number of copies of my new (co-authored) work,"Think and Grow Rich Today"will be available for purchase. All copies sold will be autographed.

We look forward to seeing you there. 

Reserve your copy by completing our Contact Us page and indicate in the Comments Section the number of copies you wish to place on hold.

The Long Awaited Day Has Arrived

Celebrity Publishing announces...

"Think and Grow Rich Today"will actually launch "for sure" on Thursday,August 8th!Books will be available on Amazon.com and other online retailers. 

However, you may also buy your books directly from us on our website. 

Go to our products page and make your purchase. All orders from our website will be autographed. 

If you order your books from us directly this week, you will receive a complimentary one-year subscription to our monthly newsletter, "The Waymaker Gazette".

Using Smart Technology to Improve Your Customer Service, Part II

     A couple of months ago I was traveling to Florida to watch my son, Luke, and his college golf team compete in a tournament. While traveling down I-95, I noticed that it was just before 11:00 a.m. and I felt the need to worship with my friends at church back home. I decided to give “live streaming” a try on my IPhone. I was able to access the website at the church and pull up the morning service in progress. That’s right, for the next hour, I not only listened to the music and an inspiring sermon by Pastor Brad Lewis, but when possible, I could even glance at the screen.

A Quest For The EXTRAordinary…The Server

     Recently, a potential business client invited me to dinner at one of my favorite restaurants- The Angus Barn.  A dinner meeting after an already full day of platform speaking demands a great place for conversation, atmosphere, great food, and most importantly, terrific service. My expectations for all the above were high as I choose this venue whenever I am in the Raleigh area and circumstances allow.  

     Upon arrival at exactly 7:15, I met my party and almost immediately our table was ready.

Legendary Customer Service


The Coates Perspective for May 10, 2013
“Steering Organizations To New Horizons.”
 
The Kind of Legendary Customer Service
Every Customer Deserves

Sometimes the greater lessons come from negative experiences. For instance, I have my leader eyes on when I shop at a big box store. “Are the counters clean and well stocked or have they gone undusted for months and the empty pegs are there every time I check? Are the sale clerks approachable and well coached or do they view me as an inconvenience to their lists of things to do before they can punch the clock and go home?
Season Sale -25% OFF!
Youre just in time for our holiday/end of the year special!
 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
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Coates & Associates, Inc is dedicated to helping you find the right mix of creative to promote your business. Browse our site for a complete list of services and to view a portfolio of our recent work. We know that your businesses challenges are unique, but were ready to develop a solution thats just right for you.