Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Informational Topics

"Think and Grow Rich Today" Hits #1 on Tonight

It's official!!! My latest book project launched today and has become aBest-Selleron day one! We are elated about this and we are thankful to all who invested in a copy of this work. But here's some more good news. You can still get copy or additional copies if you need them on or here on our website! The process iseasy! Go to theOrder Productstab and order the number of books you want and pay using your credit or debit card. If you order your book on our website you will receive a

Official Pre-release Book Signing Event- Wednesday, August 7, 2013

You are invited to attend my official pre-release book signing event tomorrow afternoon at the Hilton Garden Inn located at  2671    Hospitality Blvd in Florence, SC. 

The event will begin at 5:00 pm and conclude at 6:15 pm. 

A limited number of copies of my new (co-authored) work,"Think and Grow Rich Today"will be available for purchase. All copies sold will be autographed.

We look forward to seeing you there. 

Reserve your copy by completing our Contact Us page and indicate in the Comments Section the number of copies you wish to place on hold.

The Long Awaited Day Has Arrived

Celebrity Publishing announces...

"Think and Grow Rich Today"will actually launch "for sure" on Thursday,August 8th!Books will be available on and other online retailers. 

However, you may also buy your books directly from us on our website. 

Go to our products page and make your purchase. All orders from our website will be autographed. 

If you order your books from us directly this week, you will receive a complimentary one-year subscription to our monthly newsletter, "The Waymaker Gazette".

7 Ways to Use Smart Technology to Make Your Customers Happier

With more people using smartphones and tablets to connect to the internet, they increasingly expect to be able to make purchases and get information wherever they are and whatever the time.

Businesses of all sizes that fail to meet these expectations will find themselves losing customers. 

Yet those businesses that harness the potential of technology can use it to create an advantage. 

In fact, a major benefit for smaller businesses is that they can offer the best of both worlds by combining the attractions of the latest technology with the old-fashioned personal touch.

Using Smart Technology to Improve Your Customer Service, Part IV

Client Highlight: FirstChoice Healthcare, PC

     When I go for an appointment with my doctor or to the urgent care clinic, I hate to wait. I must not be alone in this, because I have learned from one of my long-time clients that making patients wait creates stress and problems during the patient visit. In many cases, if patients have a choice, they will leave or not reschedule a future visit. What’s more is each time a patient leaves a practice, the physician and the practice essentially loose future revenue.

Using Smart Technology to Improve Your Customer Service, Part II

     A couple of months ago I was traveling to Florida to watch my son, Luke, and his college golf team compete in a tournament. While traveling down I-95, I noticed that it was just before 11:00 a.m. and I felt the need to worship with my friends at church back home. I decided to give “live streaming” a try on my IPhone. I was able to access the website at the church and pull up the morning service in progress. That’s right, for the next hour, I not only listened to the music and an inspiring sermon by Pastor Brad Lewis, but when possible, I could even glance at the screen.

Shop Here and Pay Using Your Credit Card

Shopping for books and other services just got easier on our website. You can now purchase most of the products you desire from us and use your credit card to pay for your items. 

Just click the "Buy Now" button located throughout the page and you will be directly linked to PayPal. This link will expedite your transaction.

We are hopeful you will find this additional service both convenient and helpful. We are committed to making your transactions with us pleasurable and easy. 

Trainer and Speaker, Marty Coates, Signs Publishing Deal With CelebrityPress For New Book, “Think and Grow Rich Today”


Trainer and Speaker, Marty Coates, Signs Publishing Deal With CelebrityPress For New Book, “Think and Grow Rich Today”  

Marty Coates will team with CelebrityPress, a leading book publishing company, and several leading experts from around the world to release the book, “Think and Grow Rich Today”  

Orlando, Fla. – March 27th, 2013– Marty Coates has joined a select group of the world’s leading experts to co-write the forthcoming book titled, “Think and Grow Rich Today: The World's Leading Experts Reveal How They are Using the Classic Principles of Napoleon Hill to Think and Grow Rich Today!

Service starts in Our Hearts

When I nervously asked my now father-in-law for my wife's hand in marriage nearly 25 years ago, he gave me prophetic words of wisdom. It was a less than memorable day for the most part, by that I mean we were working on a couple of projects on his "to do" list. After waiting for what seemed like forever, I mustered up enough courage to throw out these words, "Mr. Benny, Bridgette and I want to get married." Waiting for the world to shake with anger, excitement, joy, he calmly in his trademark kind of way simply said, "we thought you might.

Feeling Rushed To Grow As A Leader?

The Coates Perspective for January 31, 2013
“Steering Organizations To New Horizons.”
A Good Leader Is Patient With The Process

Hurry up and wait. We sense the tension inside our mind. We are eager. We are expectant. And often, we are impatient if our circumstances are not moving along at our set pace. Many impatient leaders grow weary of the process and make a rash decision, and often fail.

One of the great characteristics of a Quality Leader is the ability to trust the process. We live in such a quick fix society where patience and perseverance are dirty words for many leaders.

Are You Growing As A Leader?

The Coates Perspective for January 29, 2013
“Steering Organizations To New Horizons.”
A Quality Leader is a Growing Leader

It has been said that when a person, especially a leader, stops growing, he or she is dying. If this sounds too dramatic for your taste, consider the consequences if I am correct. Leadership, good and bad, always impacts not only the leader but other people as well. If we are growing as leaders, then most likely, those under us will be growing as well. However, if we are stagnant and have not been pressed to grow, chances are those whom we serve will be stagnant as well.

The Cure For Chronic Complainers

What we say is a reflection of what we think. And what we hear ourselves say has a direct impact on how we feel, act, and ultimately, how we attack the challenges of life. In most organizations, there always seems to be a few people that seemingly complain all the time. If we are constantly surrounded by people who see and speak only negative comments about work, politics, relationships and life, then guess will likely think that way too. The negative energy is a tremendous drain on everyone.

Move With Purpose

Why do you get up in the morning? Why do you go to work everyday? What is it that you really want to do with your life?

For most of us the answers are easy. We get up to take care of things. We go to work to earn money. We all want to live the American Dream of owning a house with a white picket fence, drive a nice car and have 1.5 children with one dog and two cats, right? I dare say that even for those that think this way, there is still something deep within saying, there must be life.

Customer Service 101: "Going The Extra Mile"

Picture this! It’s a beautiful Saturday morning in late August. College football season opens today and I have the family packed in the SUV headed to the stadium to tailgate before the game. Our drive time is about 1.5 hours. About 45 minutes into the trip, I notice a light come on the dash. Since the car appears to be performing okay and because I am not sure exactly what the problem is, I decide to keep driving. A few minutes later, a couple more lights pop up on the dashboard. At this point, I know something is happening, probably some electronic glitch, I think.

15 Keys to Being Positive

By practicing these 15 Keys to Being Positive, you can rid your life of negative influences that rob you of the harmony of a positive life:

  • Get rid of the "Stinking Thinking"
  • Display an attitude of gratitude
  • Reward yourself
  • Celebrate the little successes
  • Don't look back with regret, look forward with hope
  • Whisper a prayer of thanks early in your day, every day
  • Be too busy to play host to the chronic complainers
  • Read inspirational books
  • Skip the news before going to work
  • Make a file of "thank you" notes you receive
Season Sale -25% OFF!
Youre just in time for our holiday/end of the year special!
 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
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Coates & Associates, Inc is dedicated to helping you find the right mix of creative to promote your business. Browse our site for a complete list of services and to view a portfolio of our recent work. We know that your businesses challenges are unique, but were ready to develop a solution thats just right for you.