(Below is an article that was published recently in Auto Dealer News. It was an honor and pleasure for me to highlight the work of this worthy organization. In the nature of ExtraOrdinary, this group is anything but ordinary. Enjoy!!!)
Not Your Ordinary Used Car Dealership
By Marty Coates
Each year, I
provide training to thousands of independent automobile dealers. Each dealer has a story and recently I met a few guys in one of
the classes that were associated with an “ExtraOrdinary” dealership.
It's official!!! My latest book project launched today and has become aBest-Selleron day one! We are elated about this and we are thankful to all who invested in a copy of this work. But here's some more good news. You can still get copy or additional copies if you need them on Amazon.com or here on our website! The process iseasy! Go to theOrder Productstab and order the number of books you want and pay using your credit or debit card. If you order your book on our website you will receive a
You are invited to attend my official pre-release book signing event tomorrow afternoon at the Hilton Garden Inn located at 2671 Hospitality Blvd in Florence, SC.
The event will begin at 5:00 pm and conclude at 6:15 pm.
A limited number of copies of my new (co-authored) work,"Think and Grow Rich Today"will be available for purchase. All copies sold will be autographed.
We look forward to seeing you there.
Reserve your copy by completing our Contact Us page and indicate in the Comments Section the number of copies you wish to place on hold.
Hot off the press!Yet another great way that smart technology can be used to improve how we serve
our customers. One local pastor
announced yesterday that starting this Sunday, parishioners will be able to access
via their smartphone or smart device, his sermon outline, notes and other
reference material during the service.
Take a look below:
”David WikeEbenezer BC Florence
During worship THIS SUNDAY, bring your smartphone or smart
device (iPad, etc) and hit THIS LINK during the sermon time for interactive
The Coates Perspective for May 10, 2013
Organizations To New Horizons.”
The Kind of Legendary Customer Service
the greater lessons come from negative experiences. For instance, I have my
leader eyes on when I shop at a big box store. “Are the counters clean and well
stocked or have they gone undusted for months and the empty pegs are there
every time I check? Are the sale clerks approachable and well coached or do
they view me as an inconvenience to their lists of things to do before they can
punch the clock and go home?
Just after the earthquake shook the country of Haiti several years ago, I felt called to work in the relief effort there. In preparation for my first trip, my daughter, who at the time was only fourteen, wanted to go along.
Uncertain of the conditions there, I discouraged her and said let's see about you going with me on a future trip. After a day or so, I could tell that she was really burdened for the children there who lived in difficult conditions before the disaster and even more horrible surroundings afterwards.
The Coates Perspective for February 5, 2013
Organizations To New Horizons.”
decide to add value to others, everyone wins
of the best ways to secure customer loyalty is to provide the kind of service
that far exceeds what was promised. Some call it “adding value.” This principle
of giving added value often surprises people because they have become
accustomed to being taken for granted.
Before we make a strategic decision to
give more than we have promised, it is important to know what our people value;
not what we “think” they value.
When I nervously asked my now father-in-law for my wife's hand in marriage nearly 25 years ago, he gave me prophetic words of wisdom. It was a less than memorable day for the most part, by that I mean we were working on a couple of projects on his "to do" list. After waiting for what seemed like forever, I mustered up enough courage to throw out these words, "Mr. Benny, Bridgette and I want to get married." Waiting for the world to shake with anger, excitement, joy, he calmly in his trademark kind of way simply said, "we thought you might.
We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees. If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer.
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
Coates & Associates, Inc is dedicated to helping you find the right mix of creative to promote your business. Browse our site for a complete list of services and to view a portfolio of our recent work. We know that your businesses challenges are unique, but were ready to develop a solution thats just right for you.