Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Strategc Planing

Season of Change

For most of us, the month of November usually provides for a change of seasons. As the leaves become dry and fall from our trees, the fragrance of something different is in the air. 

In this month, many around the United States, change their clock settings, as the switch to Daylight Savings Time takes place. And noticebly the grass is fading from green to brown. So many of the brilliant colors of summer are blowing away in the cool, brisk temperatures of fall.

Nature has a way of reminding us for a need to change.

Using Smart Technology to Improve Your Customer Service, Part IV

Client Highlight: FirstChoice Healthcare, PC

     When I go for an appointment with my doctor or to the urgent care clinic, I hate to wait. I must not be alone in this, because I have learned from one of my long-time clients that making patients wait creates stress and problems during the patient visit. In many cases, if patients have a choice, they will leave or not reschedule a future visit. What’s more is each time a patient leaves a practice, the physician and the practice essentially loose future revenue.

The Power of the Pause

The Coates Perspective for April 1, 2013
“Steering Organizations To New Horizons.”
 
The Power of the Pause

It is often said that we need to “stop and smell the roses.” It is important to spend some quality time to reflect upon the successes of our day. In so doing, it gives us time to refresh in our mind the ways we were successful . . . and celebrate them too!

It was Jim Rohn who stated,“At the end of the day, you should play back the tapes of your performance.”That is why a football coach will spend countless hours reviewing video of the game seeking to learn what worked and what did not.

Winning The Right Race--Part 2


The Coates Perspective for March 20, 2013
“Steering Organizations To New Horizons.”
 
Schedule What You Can Do, Not What You Can’t (Part 2)

As a consultant I have observed that people can become very busy doing very busy things that keep everyone else very busy too. But here is the problem: being busy on the wrong things at the wrong time can produce wasted energy, time, and money. It does not take long for a season of unreachable goals to kill any semblance of momentum. By having an undisciplined and overambitious schedule, enthusiasm wanes as the last drip of adrenalin is spent.

When Leader-I-Tis Becomes Fatal: Failures 10-12

Quality Leadership Tips For You: The Quality Leader’s Life
 
When Leader-I-Tis Becomes Fatal:
The Twelve Leadership Failures That Sink An Organization (10-12)
 
Remember my definition for Leader-I-Tis?

Leader-I-Tis is a horrible disease that attacks once healthy organizations and severely impairs them, rendering them mostly ineffective and impotent. Leader-I-Tis is the leading cause of broken relationships and the killing of vision in an organization. Highly contagious, those without a strong backbone are highly susceptible to infection.

When Leader-I-Tis Becomes Fatal--Failures 1-3

Quality Leadership Tips For You: The Quality Leader’s Life
 
When Leader-I-Tis Becomes Fatal:
The Twelve Leadership Failures That Sink An Organization
 
In the previous two posts we have defined the meaning and early symptoms of Leader-I-Tis. As mentioned, untreated, it will eventually sink the organization. Every organization’s life cycle has a peak. If the necessary adjustments in vision and methodology are not made in time, the weight and gravity of a negative momentum picks up steam and is rarely fixable.
Season Sale -25% OFF!
Youre just in time for our holiday/end of the year special!
 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
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