Coates & Associates, Inc - "Steering Organizations to New Horizons"
The Coates Perspective

Technology

7 Ways to Use Smart Technology to Make Your Customers Happier

With more people using smartphones and tablets to connect to the internet, they increasingly expect to be able to make purchases and get information wherever they are and whatever the time.

Businesses of all sizes that fail to meet these expectations will find themselves losing customers. 

Yet those businesses that harness the potential of technology can use it to create an advantage. 

In fact, a major benefit for smaller businesses is that they can offer the best of both worlds by combining the attractions of the latest technology with the old-fashioned personal touch.

Here it comes!

Later today Tracy Myers will share 7 important ways for you to use technology to improve your service. Plug in here in a couple of hours. Thanks Tracy for sharing with us!!!

Using Smart Technology to Improve Your Customer Service, Part IV

Client Highlight: FirstChoice Healthcare, PC

     When I go for an appointment with my doctor or to the urgent care clinic, I hate to wait. I must not be alone in this, because I have learned from one of my long-time clients that making patients wait creates stress and problems during the patient visit. In many cases, if patients have a choice, they will leave or not reschedule a future visit. What’s more is each time a patient leaves a practice, the physician and the practice essentially loose future revenue.

Using Smart Technology to Improve Your Customer Service, Part II

     A couple of months ago I was traveling to Florida to watch my son, Luke, and his college golf team compete in a tournament. While traveling down I-95, I noticed that it was just before 11:00 a.m. and I felt the need to worship with my friends at church back home. I decided to give “live streaming” a try on my IPhone. I was able to access the website at the church and pull up the morning service in progress. That’s right, for the next hour, I not only listened to the music and an inspiring sermon by Pastor Brad Lewis, but when possible, I could even glance at the screen.

Using Smart Technology To Improve Your Customer Service, Part 1

With the advent of smartphones, what was considered "normal" business transactions changed dramatically. Now it seems that in almost every hand you see a smartphone. What are people doing with these devices seemingly all day long. Simply put, they are staying connected. Connected to who you ask? For us at least, our customers.
For some businesses this can be seen as a distraction from taking care of one's job duties. Others have determined that this technology advances customer service when used in the proper way.
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 We will offer new clients that book Coates and Associates, Inc. or any of our associates to conduct onsite training or to present a conference/convention speech a discount on our standard fees.  If you are looking for a trainer to help with customer service training and/or sales training this is a great offer for you. Consulting contracts are not included in this offer. 
If you are planning a meeting and need a speaker, book by the end of the year to take advantage of this discount.
This sale end 12/31/12. Dont miss it!
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Coates & Associates, Inc is dedicated to helping you find the right mix of creative to promote your business. Browse our site for a complete list of services and to view a portfolio of our recent work. We know that your businesses challenges are unique, but were ready to develop a solution thats just right for you.